Day 1 & Week 1 Checklist — HSBC CBCC

Day 1 (24 Aug 2026)

First hour — establish your line of sight

• Get the name + org chart for your direct line: Global Head CBCC Technology Sub-value Stream
• Book a 1:1 with them (same week ideally)
• Confirm reporting matrix + the Sriram Natarajan (Asia GPS Tech) boundary
• Get full headcount list: Hong Kong + Guangzhou — names, roles, employment model

Access & systems

• Email, Jira/Confluence, GitHub, CI/CD toolchain
• Production & incident monitoring access (you can't assess stability you can't see)
• HR systems: team records, leaver history, org structure

Context to pull

• HR: predecessor's departure details + any handover documents
• Incident history + risk register for the CBCC platform
• Current change portfolio / roadmap

Calendar to book

• 1:1 with Sriram Natarajan this week (boundary + operating model)
• Intro with Marina Tong (COO) — reconfirm the stability focus
• Recurring blocks: team 1:1s, risk forum, weekly team call

Week 1 (24–30 Aug 2026)

People

• 1:1 with every team member (HK + GZ) — see the four questions below
• Identify single points of failure / key-person dependencies
• Start a running "surprises" log (anything that contradicts the interviews)

Stakeholders

• Re-meet the interview panel as a colleague: Cox, Gibbons, Natarajan, Tong, Soo, Halliday
• Meet Nicholas Soo (Product) — get the business pain list
• Identify who in Operations feels the platform instability daily

Risk & stability

• Map the CBCC platform service chain end-to-end
• Establish stability baseline: incident count, MTTR, availability, top recurring failure modes
• Find what's been silently slipping since the exodus

Delivery

• Inventory the change portfolio: in-flight, funded, promised, stalled
• Flag anything that contradicts what the interviews implied

End of week 1

• Write yourself a private "state of the world" memo
• Book the Day 30 checkpoint with your boss + COO